“Believe in Yourself, Anything is Possible.”
Highlights
- 15+ years of coaching and managing diverse teams, which includes coaching to metrics such as quality, handle time, and productivity.
- 5+ years managing projects related to department blue chips (testing, implementing, monitoring, communicating, communicating with peers and management, assessing outcomes, rapid problem solving, etc.)
- DDI Facilitator Certified and have facilitated numerous courses.
- Creating an Inclusive Environment, Driving Change, Your Leadership Journey, Engaging and Retaining Talent, Taking the HEAT, Influence Your Career, and EQ: Mastering Self
- TLC (the Learning Collaborative) board member
- Event planning such as the monthly Department Showcase Events and a yearly Learning Symposium
- Former ELN and MAPA board member, Social Program Coordinator
- Associate Corporate Development Program Mentor
- Cultivating Leaders Cohort Completion 2025
Assignments
Experience
Mutual of Omaha, Omaha, Nebraska
Group Claims Team Lead, Business Interns January 2023- Present
Life Operations Supervisor October 2017-January 2023
DSC Sales and Development Supervisor April 2016-October 2017
- Coaching and developing a team of Short-Term Disability Claims Interns and a Claims Lead Specialist
- Perform quality monitoring on claims, including closing the loop when needed to improve customer experience.
- Partner with universities, local and out of state, to recruit top talent for our intern program.
- Manage various projects within Workplace Solutions (planning, communicating with managers and peers, piloting/testing and assessing outcomes)
- Responsible for resume mining and interviewing all potential interns.
- Monitoring and tracking team’s progress, setting daily and weekly goals with each person.
- Take accountability for measuring success of daily metrics, provide countermeasures when we fail to meet the goal.
Loft, Omaha, Nebraska
Part time Retail Associate October 2019-January 2021
- Explain the benefits of our credit card to open accounts.
- Work with our brand partners in the area to locate specific items for customers.
Soma/Black House White Market, Omaha, Nebraska
Part Time Sales Lead October 2018-October 2019
- Provide stellar customer service to each customer in the store.
- Ensure retail associates are following our selling model to meet their sales goals.
- Building relationships with our customer base
Convergys, Omaha, Nebraska Oct 2012-Feb 2016
Client Services Manager
Core Trainer
Sales Supervisor
- Manage client relationships (work through contract objectives, measure successes and opportunities to ensure contracts are met)
- Worked with contract vendors to assure their expectations are met by the business; develop plans and rapid problem solve when we fell short.
- Managing all projects within our division and reporting results back to the vendor.
- Develop training materials and coordinate additional resources as needed.
- Coaching and developing a team of insurance service representatives
- Work as a liaison between HR/Recruiting teams to develop goals and plans for success.
Education
Bellevue University Graduation
Masters of Management (Human Resources Concentration) 2025
Human resources management (Bachelors of Science) 2023
University of Phoenix- Associates of Arts-Business Foundations 2013
DDI Facilitation Certification 2020
- Business Impact Leadership Certification 2025
Computer Skills
MS Office. LMS. Tableau. Amazon Connect. Calabrio. Kibana. Citrix. Peoplesoft. IEX. Verint. Salesforce. Fineos.