Jennifer Givens

“Believe in Yourself, Anything is Possible.”

15+ years of coaching and managing diverse teams, which includes coaching to metrics such as quality, handle time, and productivity.
5+ years managing projects related to department blue chips (testing, implementing, monitoring, communicating, communicating with peers and management, assessing outcomes, rapid problem solving, etc.)
DDI Facilitator Certified and have facilitated numerous courses.
- Creating an Inclusive Environment, Driving Change, Your Leadership Journey, Engaging and Retaining Talent, Taking the HEAT, Influence Your Career, and EQ: Mastering Self
TLC (the Learning Collaborative) board member
- Event planning such as the monthly Department Showcase Events and a yearly Learning Symposium
Former ELN and MAPA board member, Social Program Coordinator
Associate Corporate Development Program Mentor
Cultivating Leaders Cohort Completion 2025

Assignments

Mutual of Omaha, Omaha, Nebraska

Coaching and developing a team of Short-Term Disability Claims Interns and a Claims Lead Specialist
Perform quality monitoring on claims, including closing the loop when needed to improve customer experience.
Partner with universities, local and out of state, to recruit top talent for our intern program.
Manage various projects within Workplace Solutions (planning, communicating with managers and peers, piloting/testing and assessing outcomes)
Responsible for resume mining and interviewing all potential interns.
Monitoring and tracking team’s progress, setting daily and weekly goals with each person.
Take accountability for measuring success of daily metrics, provide countermeasures when we fail to meet the goal.

Loft, Omaha, Nebraska

Part time Retail Associate October 2019-January 2021

Explain the benefits of our credit card to open accounts.
Work with our brand partners in the area to locate specific items for customers.

Soma/Black House White Market, Omaha, Nebraska

Part Time Sales Lead October 2018-October 2019

Provide stellar customer service to each customer in the store.
Ensure retail associates are following our selling model to meet their sales goals.
Building relationships with our customer base

Convergys, Omaha, Nebraska Oct 2012-Feb 2016

Manage client relationships (work through contract objectives, measure successes and opportunities to ensure contracts are met)
Worked with contract vendors to assure their expectations are met by the business; develop plans and rapid problem solve when we fell short.
Managing all projects within our division and reporting results back to the vendor.
Develop training materials and coordinate additional resources as needed.
Coaching and developing a team of insurance service representatives
Work as a liaison between HR/Recruiting teams to develop goals and plans for success.

Bellevue University Graduation

Masters of Management (Human Resources Concentration) 2025

Human resources management (Bachelors of Science) 2023

University of Phoenix- Associates of Arts-Business Foundations 2013

DDI Facilitation Certification 2020

MS Office. LMS. Tableau. Amazon Connect. Calabrio. Kibana. Citrix. Peoplesoft. IEX. Verint. Salesforce. Fineos.